Privacy policy
Effective Date: 01/09/2026
Last Updated: 03/09/2026
1. Introduction
At Uncle Yam, operated by Pedigreed Farms Ltd (“we,” “us,” “our,” or “Uncle Yam”), we respect your privacy and are committed to protecting the personal information you provide when you use our website or purchase our products.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:
• Visit our website;
• Contact us;
• Create or submit an enquiry;
• Place an order;
• Purchase our products;
• Request information about our products or services;
• Communicate with us by email, telephone, WhatsApp, social media, or other channels; Subscribe to communications from us; or Otherwise interact with Uncle Yam.
We are committed to handling personal information responsibly and in accordance with applicable data protection and privacy laws.
2. Who We Are?
The business responsible for the processing of personal information under this Privacy Policy is:
Pedigreed Farms Ltd (trading as Uncle Yam)
Business Address: G6-061-3276
Email: info@uncleyam.com
Telephone: 0596167240
Website: https://uncleyam.com
Where applicable, Pedigreed Farms acts as the data controller or otherwise determines the purposes for which personal information is processed.
3. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
3.1 Contact Information
This may include:
• Full name:
• Email address:
• Telephone number:
• WhatsApp contact details:
• Business name:
• Business address:
• Delivery address; and
• Other contact details you provide.
3.2 Order and Transaction Information
When you purchase our products, we may collect information such as:
• Products ordered;
• Quantity and specifications;
• Order date;
• Delivery address;
• Order history;
• Transaction reference;
• Payment status; Invoice information; and Refund information.
3.3 Business and Commercial Information
For business customers, we may collect information such as:
• Company or organization name; Business address;
• Business registration information;
• Job title or role;
• Purchase requirements;
• Wholesale requirements;
• Delivery requirements;
• Export information; and
• Other information necessary to establish and manage a business relationship.
3.4 Communications
We may retain information contained in communications between you and Uncle Yam, including emails, telephone enquiries, WhatsApp messages, customer-service communications, complaints, and other correspondence.
3.5 Technical Information
When you use our website, certain technical information may be collected automatically, depending on the technology used on our website.
This may include:
• IP address;
• Browser type;
• Device type;
• Operating system;
• Website pages visited;
• Referring website;
• Approximate location derived from technical information; and Information concerning how you interact with our website.
4. Shopify and Other Service Providers
Our online store is hosted and operated using third-party services, including Shopify and other service providers that help us operate our business.
These providers may process information on our behalf for purposes such as:
Website operation
Payment processing
Order management
Delivery
Analytics
Customer support
Marketing
These service providers may have their own privacy policies governing how they handle personal information.
5. Payment Information
Where you make a payment through our website, your payment may be processed by a third-party payment service provider such as Paystack.
We do not intentionally collect or store your full card number, card PIN, CVV, online banking password, or other confidential banking credentials on our own systems.
Payment information may be collected and processed directly by the relevant payment service provider in accordance with its own privacy and security practices.
We may receive limited payment-related information necessary to confirm and reconcile your transaction, such as transaction references, payment status, payment method, amount, and related information.
6. How We Use Personal Information
We may use personal information for legitimate business purposes, including to:
• Process and fulfil orders;
• Confirm payments;
• Arrange delivery;
• Communicate with customers;
• Respond to enquiries;
• Provide customer support;
• Process refunds and cancellations;
• Resolve complaints and disputes;
• Maintain transaction and business records;
• Manage business relationships;
• Verify information where reasonably necessary;
• Prevent fraud and misuse;
• Protect our website, systems, employees, customers, and business;
• Improve our products and services;
• Understand customer preferences and requirements;
• Send service-related communications;
• Send marketing communications were permitted by law;
• Comply with legal, regulatory, tax, accounting, and reporting obligations; and Establish, exercise, or defend legal claims.
7. Legal Basis for Processing
Depending on the circumstances, we may process personal information where processing is necessary to:
• Perform a contract with you or take steps at your request before entering into a contract;
• Comply with a legal or regulatory obligation;
• Pursue our legitimate business interests where those interests are not overridden by applicable privacy rights;
• Protect the security and integrity of our systems and business; or Obtain and rely upon your consent where consent is required.
Where we rely on consent, you may withdraw your consent at any time, subject to applicable legal limitations and circumstances where another lawful basis for processing applies.
8. Sharing Personal Information
We do not sell customers' personal information.
We may share personal information where reasonably necessary to provide our products and services or operate our business.
Recipients may include:
• Payment processors;
• Banks and financial institutions;
• Delivery and logistics providers;
• Technology and website service providers;
• IT and hosting providers;
• Professional advisers;
• Accountants and auditors;
• Legal advisers;
• Government agencies and regulators;
• Law-enforcement authorities where legally required;
• Insurance providers; and
• Other service providers acting on our behalf.
Where third parties process personal information for us, we will take reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are in place where required by applicable law.
9. Payment Service Providers
When you make payments through our website, payment information may be processed by third-party payment providers.
For example, where Paystack is used to process a transaction, Paystack may process information necessary to facilitate the payment, prevent fraud, provide transaction services, and comply with applicable legal and regulatory obligations.
Customers should also review the privacy policy and terms of the relevant payment provider.
10. International Transfers
Because we may work with technology, payment, logistics, hosting, or other service providers operating in different countries, personal information may in some circumstances be processed or transferred outside Ghana.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable data-protection requirements.
11. Data Security
We take reasonable technical and organizational measures to protect personal information against:
• Unauthorized access;
• Accidental loss;
• Unauthorized disclosure;
• Alteration;
• Destruction; and
• Other forms of unlawful or unauthorized processing.
However, no electronic system, website, communication channel, or method of data transmission can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their own devices, accounts, passwords, and communications.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
• Provide our products and services;
• Maintain business and transaction records;
• Resolve disputes;
• Prevent fraud;
• Comply with tax, accounting, regulatory, and legal requirements; Establish or defend legal claims; and
• Meet other legitimate business requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable legal and regulatory requirements.
13. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage, maintain security, remember preferences, and improve user experience.
Cookies may be provided by us or by third-party service providers.
You may be able to control or disable certain cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.
14. Marketing Communications
Where permitted by applicable law, we may send customers information about our products, services, promotions, offers, new products, agricultural supply programmes, or other business activities.
You may opt out of marketing communications at any time by:
• Using the unsubscribe mechanism provided in the communication;
• Contacting us directly; or
• Following the relevant opt-out instructions provided by us.
We may continue to send essential service communications, such as order confirmations, payment notifications, delivery updates, security notifications, and important account information.
15. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate steps.
16. Your Privacy Rights
Depending on applicable Ghanaian law, you may have rights concerning your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of information where legally appropriate.
Object to or restrict certain uses of your information.
Withdraw consent where processing is based on consent.
Ask questions about how your information is being used.
Some of these rights may be subject to legal or legitimate business requirements.
17. How to Exercise Your Rights
To make a privacy-related request, please contact us using the details below.
Your request should, where possible, include:
• Your name;
• Contact information;
• The nature of your request; and
• Any information that will help us identify the relevant records.
We may need to verify your identity before fulfilling certain requests in order to protect personal information against unauthorized access.
Privacy Contact:
Pedigreed Farms Ltd (trading Uncle Yam)
Email: info@uncleyam.com
Phone: 0596167240
Address: J1363/7, NEAR TAMARIND CLOSE, NUNGUA
18. Complaints
If you believe that we have handled your personal information improperly, please contact us first so that we can investigate and attempt to resolve your concern.
Where applicable, you may also have the right to lodge a complaint with the relevant data protection supervisory authority.
19. Third-Party Websites
Our website may contain links to third-party websites or platforms.
This Privacy Policy does not apply to websites or services that we do not own or control.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
20. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, technology, legal requirements, or privacy practices.
When we make changes, we will publish the updated policy on our website and revise the “Last Updated” date.
We encourage customers to review this Privacy Policy periodically.
21. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:
Pedigreed Farms (trading as Uncle Yam)
Address: J 1363/7, NEAR TAMARIND CLOSE, NUNGUA
Email: info@uncleyam.com
Phone/WhatsApp: 0596167240
Website: https://uncleyam.com/
Last Updated: 03/09/2026