Terms of service
Effective Date: 01/09/2026
Last Updated: 03/09/2026
1. Introduction
Welcome to Uncle Yam, a fresh yam brand operated by Pedigreed Farms Ltd (“we,” “us,”
“Our,” or “Uncle Yam”).
These Terms of Service govern your use of our website and your purchase of products through our online store.
Pedigreed Farms is an agricultural business that operates the Uncle Yam brand and supplies quality yams and related agricultural products to food vendors, restaurants, hotels, schools, caterers, retailers, wholesalers, distributors, and customers purchasing for domestic or international purposes.
By accessing our website, submitting an enquiry, placing an order, making a payment, or otherwise using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
2. About Uncle Yam
Uncle Yam is a brand operated by Pedigreed Farms and is engaged in the sourcing, aggregation, preparation, supply, distribution, and, where applicable, export of yams and agricultural produce.
Our customers may include:
• Restaurants and food businesses
• Hotels and hospitality businesses
• Schools and educational institutions
• Caterers and event businesses Food vendors and retailers
• Wholesalers and distributors
• Supermarkets and other commercial buyers
• Individuals and households
• International buyers and importers
3. Products
We make reasonable efforts to ensure that information displayed on our website concerning our products is accurate and up to date.
Product descriptions may include information such as:
• Type or variety of yam
• Available sizes or grades
• Quantity or weight
• Packaging options
• Origin or sourcing information
• Availability
• Indicative or current pricing
• Delivery or collection arrangements
Because agricultural products are naturally grown products, there may be reasonable variations in size, shape, colour, weight, texture, and appearance between individual yams.
Images displayed on our website are for illustrative purposes unless expressly stated otherwise.
4. Product Availability
All orders are subject to product availability.
Agricultural produce may be affected by factors including harvest cycles, weather, transportation, farming conditions, seasonal availability, supply constraints, and quality-control requirements.
If a product becomes unavailable after an order has been placed, we will contact the customer and may, subject to the customer's agreement:
1. Offer an available alternative product;
2. Adjust the quantity supplied;
3. Reschedule the order; or
4. Provide a refund for the unavailable portion of the order.
5. Orders
An order placed through our website, by telephone, email, WhatsApp, social media, or another approved ordering channel constitutes a request to purchase our products.
An order is not considered finally accepted until Uncle Yam has confirmed the order, including the relevant quantity, price, delivery arrangements, and payment requirements.
For large, recurring, wholesale, institutional, or export orders, we may require additional information or documentation before accepting the order.
This may include:
• Customer identification and contact details
• Business information
• Delivery address
• Quantity requirements
• Product specifications
• Import or export documentation
• Payment information
• Any other information reasonably required to fulfil the order
6. Pricing
All prices displayed on our website are in Ghana Cedis (GHS) unless otherwise stated.
Payment must be made using the payment methods made available on our website.
We may change our prices at any time. However, changes will not affect an order that has already been confirmed, except where there has been an obvious pricing or technical error.
For wholesale, institutional, and export orders, pricing may be agreed separately based on quantity, specifications, destination, packaging, logistics, and other applicable requirements.
7. Payment
We may accept payments through payment methods made available on our website, including electronic payment methods provided through third-party payment processors such as Paystack.
Where payment is required before fulfilment, an order may not be processed until the required payment has been successfully received and confirmed.
Customers are responsible for providing accurate payment and billing information.
We do not request or store customers' full card PINs, passwords, or other confidential banking credentials.
Payments processed through third-party payment providers may also be subject to those providers' terms and policies.
8. Delivery
We provide delivery arrangements based on the customer's location, order size, product availability, and agreed delivery terms.
Before fulfilment, customers may be informed of:
• Expected delivery date or timeframe
• Delivery location
• Delivery charges
• Packaging arrangements
• Minimum order requirements, where applicable
• Any special delivery requirements
Delivery timelines are estimates unless expressly agreed as guaranteed delivery dates.
Delays may occur because of circumstances beyond our reasonable control, including traffic, weather, transportation disruptions, public emergencies, customs procedures, border restrictions, or other logistical issues.
Customers are responsible for providing a complete and accurate delivery address and ensuring that an authorised person is available to receive the order.
9. Inspection Upon Delivery
Customers should inspect their order as soon as reasonably possible after delivery.
Where an order is delivered to a business, institution, hotel, restaurant, warehouse, or other commercial premises, the customer should ensure that an authorised representative checks the quantity and apparent condition of the goods upon receipt.
Any visible shortage, damage, wrong product, or significant quality concern should be reported to us promptly in accordance with our Refund and Returns Policy.
10. Quality and Agricultural Produce
We take reasonable measures to source, handle, package, and deliver products in accordance with our quality standards.
However, yams are natural agricultural products and may naturally vary.
Minor differences in appearance, shape, size, colour, or texture do not necessarily constitute a product defect.
We will, however, take reasonable steps to address genuine quality issues attributable to our handling, supply, or fulfilment of an order.
11. Customer Responsibilities
Customers agree to:
• Provide accurate ordering and contact information;
• Provide an accurate delivery address;
• Pay all amounts due for an order;
• Ensure that the delivery location is reasonably accessible;
• Inspect products upon delivery;
• Notify us promptly of any genuine issue with an order;
• Use our website lawfully;
• Not misuse, interfere with, or attempt to compromise our website or systems; and Provide any information reasonably required to fulfil an order.
12. International and Export Orders
For international orders, additional terms may apply depending on the destination country and agreed shipping arrangements.
International customers are responsible for providing accurate information required for shipping and importation.
Unless otherwise agreed in writing, the customer/importer may be responsible for:
• Import permits;
• Customs clearance;
• Import duties and taxes;
• Destination-country regulatory requirements;
• Inspection requirements;
• Local handling charges;
• Documentation required by the destination country; and
• Other charges imposed by authorities or third-party logistics providers.
Export orders may be subject to additional commercial terms, including minimum order quantities, packaging specifications, shipping terms, payment arrangements, inspection requirements, and agreed Incoterms where applicable.
13. Cancellation
Customers may request cancellation of an order by contacting us as soon as possible.
Whether an order can be cancelled may depend on whether sourcing, packaging, transportation, export preparation, or delivery has already commenced.
Where an order has already been prepared or dispatched, cancellation may not be possible or may be subject to applicable charges.
Any eligible refund will be handled in accordance with our Refund and Returns Policy.
14. Refunds and Returns
Refunds, replacements, and returns are governed by our Refund and Returns Policy, which forms part of these Terms.
Customers should review that policy before placing an order.
15. Website Content
We make reasonable efforts to keep the information on our website accurate. However, we do not guarantee that every piece of information will always be complete, current, or free from errors.
We reserve the right to correct errors, update product information, change prices, modify availability, or update website content without prior notice.
16. Intellectual Property
Unless otherwise stated, the Uncle Yam name, logo, branding, website content, photographs, graphics, written materials, product descriptions, and other original materials on the website belong to or are lawfully used by Pedigreed Farms.
You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our intellectual property without our prior written permission.
17. Third-Party Services
Our website may contain links to or integrate with third-party services, including payment processors, logistics providers, social-media platforms, analytics providers, or other service providers.
We are not responsible for the independent terms, privacy practices, availability, or content of third-party services.
Your use of such services may be subject to the third party's own terms and policies.
18. Limitation of Liability
To the extent permitted by applicable law, Uncle Yam will not be responsible for losses arising from circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
Where we are legally responsible for an issue relating to an order, our liability will be limited to the remedies available under applicable law and the circumstances of the relevant transaction.
19. Events Beyond Our Control
We will not be liable for delays or failure to perform our obligations where such delay or failure results from circumstances reasonably beyond our control.
These circumstances may include natural disasters, severe weather, fire, epidemics, government restrictions, civil unrest, industrial disputes, transportation disruptions, road closures, supply shortages, border restrictions, customs delays, power outages, telecommunications failures, or other force majeure events.
20. Privacy
We collect and process personal information in accordance with our Privacy Policy.
By using our website or placing an order, you acknowledge that you have read our Privacy Policy and understand how your information may be collected, used, stored, and processed.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, services, legal requirements, or operating practices.
The updated version will be published on our website with a revised “Last Updated” date.
Your continued use of our website after an updated version is published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
22. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Ghana except where applicable law requires otherwise.
Any dispute arising from these Terms or an order shall first be addressed through good-faith communication between the customer and Uncle Yam.
Where a dispute cannot be resolved amicably, the parties may pursue any remedies available under applicable Ghanaian law.
23. Contact Us
For questions concerning these terms, orders, products, or our services, please contact:
Pedigreed Farms (trading as Uncle Yam)
Address: GZ-026-3340 J 363/7 West Nkpor-Nungua, Ghana
Email: Info@uncleyam.com
Phone: +233 59 616 7240
Website: https://uncleyam.com/
Last Updated: 02/09/2026